ONCE YOU PASS THE EXAM
Once you pass the exam, you will be able to print a temporary certificate from your Account Page after three to five business days. An official certificate will be mailed to you within four weeks of passing the exam.
IF YOU DO NOT PASS THE EXAM
If you do not pass the exam, call NASM’s Member Services Department at 800-460-6276 to purchase a retest. Candidates who do not pass the certification exam on the first attempt will be allowed to retake the exam after a 1-week waiting period. If the candidate is unsuccessful after the second attempt, he/she will be required to wait 30 days before retaking the exam. For each repeated failure after the 3rd attempt, candidates will be required to wait a year before attempting to take the exam again.
IF YOU NEED TO CANCEL OR RESCHEDULE YOUR EXAM APPOINTMENT
If you need to cancel or reschedule your online exam appointment, log in to the testing platform to do so. Note: You can reschedule or cancel a booking no less than 24 hours before the exam start time.
If you need to cancel or reschedule your in-person exam appointment, call PSI at least 24 hours before the exam start time to avoid being charged a late cancellation fee. If you do not show for an exam appointment and you do not cancel, it will be treated as a failed attempt and you will not be entitled to a refund.