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SEARCH FAQ

GENERAL & MISC

  1. What is your return policy?

    NASM offers a 28-day Return period in which a request for cancellation can be made. For more details, please reference the NASM Terms & Conditions by click here.

  2. Does NASM offer insurance to trainers?

    No, we do not offer insurance to trainers. However, NASM has partnered with Next Insurance, an innovator in the insurance space who provides affordable, comprehensive, and easy-to-use insurance for personal trainers. Please visit Next-Insurance.com for more information.

  3. Where can I find downloadable materials?

    NASM offers a wide variety of downloadable resources for our trainers. Please visit our Trainer Resources page to see our professional forms and downloads.

  4. Can I get a tracking number for my order?

    FedEx will automatically e-mail you a tracking confirmation upon shipment of your package. If you did not receive your tracking number within 2 business days, please contact NASM Member Services at 1-800-460-6276.

  5. Can I access my courses on an iPad or Apple device?

    NASM recommends using a Windows based laptop or desktop as the NASM Student Portal requires Adobe Flash. Flash does not come pre-installed on any Apple device. The iStore has applications available to enable Flash content. Additionally, Safari web browser is not compatible with the NASM online courses.

  6. How do I change my password?

    To reset your NASM.org password, please visit the login page and use the Forgot Password feature. Password resets may take up to 30 minutes to take effect. Any attempt to login prior to this timeframe may result in an Invalid Password error. You will be required to change this password again after you login with it next time. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one time use temporary password.

  7. Can I earn CEUs from courses I completed through college?

    NASM offers college course CEU credits on a per unit basis. For example, a semester long Anatomy course worth 3 units would provide 0.3 NASM CEUs. Please provide a copy of an official transcript with your recertification application submission.

  8. What happens if my CPT certification has expired?

    NASM offers a 90-day grace period beyond your CPT Certificate expiration date to earn CEUs with a late fee payment. If CEUs have been completed within 90-days of expiration, you have one-year to submit your paperwork for recertification. Failure to complete the required CEUs within this 2 year +90 day grace period timeframe will require re-enrollment.

  9. Can anyone see my exam score?

    No, as NASM does not release exam scores.

  10. Where can I find exam study Tips?

    Click here to access the CPT Study Guide.

  11. What CPR/AED providers does NASM accept?

    NASM recommends the following organizations- American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician.

  12. Can I do my CPR/ AED course Online?

    Currently, all CPR/AED require hands-on assessment. Online courses will not be accepted unless a hands-on component is included.

BILLING/PAYMENT INFORMATION

  1. How do I change my credit card number on file?

    To process a payment and/or update banking information, please contact the Member Services department at 1-800-460-6276.

  2. Can I change the date of my monthly Installment payment?

    No, per the terms of our Installment agreement, the monthly payment date cannot be altered.

  3. Can I cancel my monthly payment plan?

    NASM offers a 28-day return period in which a request for cancellation can be made. If you wish to pay off your remaining balance, please contact the Member Services department. For more details, please reference the NASM Terms & Conditions by click here.

  4. Do I have the option to put my account on hold/freeze?

    No, we do not offer the option to freeze or hold your account. If you are currently on a payment plan, there is not a way to delay or adjust the date of your recurring payment.

  5. Does NASM collect payment information via text message?

    NASM does not use text for payment purposes and any such texts received are not from NASM.

COURSE ACCESS/NASM STUDENT PORTAL

  1. Where can I print my temporary certificate?

    Proof of any online NASM course completion can be printed from the NASM Student Portal under the Certificates tab.

  2. What software is required to access my NASM eLearning Center?

    For the best user experience, we recommend you use the most up-to-date version of the following operating systems: Window 7+, Mac 10.10+, iOS 9, Android 4.4+ Adobe Flash Player is required. Download the latest Flash Player here For the best functionality and user experience, we suggest using a desktop or laptop that includes the above system requirements.

  3. How do I change my password?

    To reset your NASM.org password, please visit the login page and use the Forgot Password feature. Password resets may take up to 30 minutes to take effect. Any attempt to login prior to this timeframe may result in an Invalid Password error. You will be required to change this password again after you login with it next time. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one time use temporary password.

  4. Can I access my courses on an iPad or Apple device?

    NASM recommends using a Windows based laptop or desktop as the NASM Student Portal requires Adobe Flash. Flash does not come pre-installed on any Apple device. The iStore has applications available to enable Flash content. Additionally, Safari web browser is not compatible with the NASM online courses.

GYMTERNSHIP PROGRAM

  1. When would I reach out to NASM to begin the Gymternship placement process?

    Contact NASM within 15 days of passing your CPT exam. Please contact an NASM coach at trainerdevelopment@nasm.org.

  2. How long does it take to be matched with a partnering facility?

    The matching process can take up to 45 days from the date both Gymternship Pre-placement Agreement and resume have been received. For example, if day 1 is 8/21/17, the place-by date will be 9/21/17.

  3. Can the Gymternship be purchased separately?

    Yes, however you must work with an NASM Program Advisor to determine if there is an eligible host facility in your area.

  4. What is the distance I would be requested to travel for my Gymternship?

    We attempt to locate a facility within a reasonable distance from your confirmed address. This is typically within a 20 mile radius.

  5. If I already work as a certified personal trainer with a gym, can I still participate in Gymternship?

    To determine eligibility, please reach out to trainerdevelopment@nasm.org.

  6. Can I intern where I already work out?

    Gymternship placement is dependent upon whether a gym is an NASM partnered facility and/or meet the requirements for being a host facility.

  7. Can I suggest a facility to intern with for my Gymternship?

    Requests will be taken under consideration, but cannot be guaranteed.

  8. Are there any CEU’s associated with completing this program?

    CEU’s are not awarded for participation in this program.

  9. I recently purchased the CPT Development Program what is the difference between that course and the Gymternship?

    The program is the same, the online materials have been updated, and you will receive access to the newly updated course once you start your program.

  10. Is there a Job Guarantee associated with this program?

    Yes, the job guarantee is part of the Gymternship program. Click here to access the Job Guarantee Request Document and send the completed form to trainerdevelopment@nasm.org.

EXAM INFORMATION

  1. Where can I find my Enrollment ID?

    Login to NASM.org and click My Account and go to “Courses.” Locate your "CPT Exam Enrollment" in the list of Courses and click the Action button; clicking this button will direct you to a new page. Your enrollment ID will be displayed in the navigation pane on the left side of your screen.

  2. What is my Enrollment ID?

    Your Enrollment ID is an unique identification number used to locate your testing record with PSI. Please have your Enrollment ID number ready when contacting PSI to schedule your CPT exam. You can schedule your exam with PSI by calling 1-833-537-1330 or visit PSI.

  3. Can I transfer my enrollment to a friend?

    Online account registrations and examination registrations are non-transferable. Please reference the NASM Terms and Conditions for more details.

  4. When do I receive my Certificate?

    An official certificate will be mailed to you within 4 – 6 weeks after passing your CPT Exam. A web copy of your certificate will be made available within 3 business days of passing your CPT Exam. All web certificates can be printed under the Certificates option within your NASM Student Portal.

  5. How do I schedule my CPT exam?

    Contact PSI at 1-833-537-1330 or go online at PSI to register. Please have your Enrollment ID available, as it is needed to complete the registration process.

  6. Where can I find Exam study Tips?

    You can find the CPT Study guide by clicking here.

  7. Will I receive my exam score?

    NASM does not release exam scores. If you fail the CPT exam, PSI will provide you with a score report providing details of your test results.

  8. Can anyone see my exam score?

    No, NASM does not release exam scores.

  9. What CPR/AED providers does NASM accept?

    NASM recommends the following organizations-American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician.

  10. Can I do my CPR/ AED course online?

    Currently, all CPR/AED require hands-on assessment. Online courses will not be accepted unless a hands-on component is included.

  11. What do I need to take with me to the testing facility?

    You will be required to present a valid government-issued photo ID along with a current CPR/AED certification. Without these two mandatory items, you will be turned away and may incur additional fees to reschedule your exam.

  12. What happens if I miss my PSI exam appointment?

    If you cancel your exam less than 24-hours of your scheduled date and/or fail to show for your scheduled exam, you must contact NASM Member Services to reactivate your eligibility. Please know that additional fees may apply.

  13. How do I get an extension for my course?

    Access to your online materials is aligned with your enrollment period. Your access will end on the course expiration date. For CPT, the initial enrollment period is 180 days. You may extend your access for a fee. Please contact the Member Services team for additional details.

  14. I failed my exam, can I purchase a retest? And when can I reschedule?

    If you missed your deadline or failed your initial exam attempt, a retest for the exam can be purchased. Requirements and limitations for retesting are described in the Candidate Handbook. Please contact the Member Services team for additional details regarding pricing and limitations.

  15. Does NASM offer any Special Accommodations for the CPT Exam?

    Yes, NASM does offer Special Accommodations for the CPT Exam. NASM complies with the Americans with Disabilities Act of 1990. In order to ensure the opportunity for all qualified persons, NASM will make reasonable accommodations for candidates with disabilities that might affect their NASM-certification exam taking. Please click here for the Special Accommodation Application.

  16. How many questions are on the CPT exam and how long do I have to complete it?

    There are 120 test questions, in which 20 are research questions and do not count toward or against the final score. There is a 2-hour time limit and you must pass with a 70% or better.

  17. Is there a CPT practice exam?

    Yes. Dependent upon which package was purchased, you may have 1 or more practice exams available to you for the duration of your enrollment period. You can locate the practice exam via your NASM Student Portal.

GUIDED STUDY

  1. I purchased the Guided Study program, when will I get login and course instruction information?

    On your date of purchase, you will receive a Welcome email that will provide you with your general log-in and course access information. Within 1 business day, you will receive an email confirmation for the integration of your online course materials. After both confirmations have been received, you may then access your eLearning Center and select your Guided Study start date. If you do not receive your email confirmations within 1 business day, please contact the Member Services team for additional assistance at 1-800-460-6276.

  2. Can the quizzes and exams be repeated in the Guided Study?

    With the exception of the Final Test, you receive an unlimited amount of attempts to redo any activity during your enrollment period. While you can redo activities, we cannot clear or wipe away the progress you make within the course.

  3. What if I need to switch my Guided Study sessions?

    Your Coach can help you select a different group that meets your needs. Be sure to select a new Study Group that wraps up before your exam expires; picking a new group will not extend your exam expiration date. Please note that you will likely have a different Coach and/or Mentor when you change Study Groups.

  4. What if I purchased the Gymternship™ along with the CPT Guided Study?

    The Gymternship™ provides you with hands-on gym experience, and can only be completed after you have passed your CPT Certification Exam. Please complete your CPT Guided Study program and your CPT Certification Exam first. After you have passed the Exam, contact trainerdevelopment@nasm.org and they will assist you in getting started with your Gymternship™.

RECERTIFICATIONS

  1. How often do I need to recertify?

    To support NASM's commitment to protect health and safety, the NASM-CPT certification must be recertified every two (2) years. This ensures that NASM-CPT professionals are current with the best-practice guidelines and the specific knowledge, skills, and abilities described in the most recent Job Analysis Study.

  2. What is a CEU?

    The acronym "CEU" stands for Continuing Education Unit. Continuing education programs are intended to promote continued competence, development of knowledge and skills, and enhancement of professional skills and judgment beyond the levels required for entry-level practice. For additional details, please reference the NASM recertification guidelines by clicking here.

  3. How many CEUs do I need to recertify?

    NASM-CPTs are required to complete 2.0 CEUs (20 contact hours) every two year certification period. This includes 0.1 CEUs from the mandatory CPR/AED certification.

  4. What is an NASM approved CEU? Where can I find this information?

    An approved CEU is a course that has been submitted to NASM through a third-party organization and has been awarded CEU value. These organizations are part of NASM’s Provider Program and will note their provider number and CEU value on the certificate of completion that you receive. Please contact our Member Services department for questions regarding our current list of provider courses.

  5. What is a petition? How do I petition a course that is not an NASM approved CEU?

    CEU providers that have not contacted NASM for pre-approval status will require a petition. Petitions allow NASM to review the material covered and make a CEU value determination. This process can be completed in the recertification section found in their NASM Student Portal.

  6. How can I become an approved NASM CEU provider?

    For application information, please contact our Member Services department at 800-460-6276.

  7. Can I earn CEUs from courses I completed through college?

    NASM offers CEU credits for college courses on a per unit basis. For example, a semester long Anatomy course worth 3 units would provide 0.3 NASM. The college course content must fall within our current performance domains to be accepted for credit (i.e. majors in Kinesiology, Exercise Science, Exercise Physiology, Heath Science, etc.). Please provide a copy of an official transcript with your recertification application submission.

  8. What happens if my CPT certification has expired?

    NASM offers a 90-day grace period, beyond your CPT Certificate expiration date, to earn CEUs. If CEUs have been completed within your 90 day grace period, you have one-year to submit your paperwork for recertification. Failure to complete the required CEUs within the grace period will require re-examination.

  9. What is Recert for Life?

    NASM’s Recertify for Life gives NASM Certified Personal Trainers (NASM-CPT) the opportunity to avoid bi-annual renewal fees with a one-time fee of $329. NASM-CPTs are still required to submit a recertification application and show proof of 2.0 CEUs (including a mandatory copy of a current CPR/AED card) every 2 years.

  10. I just completed an approved NASM CEU, when can I submit this towards my recertification?

    You can input and upload your CEU documentation in the recertification portal at any time during your certification period.

  11. What CPR/AED providers does NASM accept? Can I do my CPR/ AED course online?

    NASM recommends the following organizations-American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician. NASM will only accept the CPR/AED course if a hands-on assessment was completed. On-line courses will not be accepted unless a hands-on component is included.

SHIPPING/RETURN/ORDER INFORMATION

  1. Can I get a tracking number for my order?

    Please contact NASM Member Services 3 business days after ordering at 800-460-6276, Option #2, to request a tracking number be emailed to you.

WORKSHOPS

  1. When should I attend a Workshop? Should I go before or after I complete the course?

    It’s highly recommended, but not required, that workshop attendees have a foundational knowledge of their program before attending. It’s up to the attendee if they prefer to attend the workshop before or after taking their exam/earning the credential

  2. If I missed my scheduled Workshop session, can I reschedule? Or receive a refund?

    Failure to attend a scheduled workshop will result in the forfeiture of the cost of the workshop. A replacement workshop will be charged at full price. We do not offer refunds for workshops outside of our standard return window.

  3. I would like to attend a different Workshop than the one I purchased, can I switch?

    If your workshop is already scheduled, you may request an exchange if you contact the Member Services department at least seven (7) days before the date of the scheduled workshop (excluding the date of the workshop) and pay the Workshop Transfer Fee of $35. You can choose any workshop for which you meet the prerequisites. If the then current price of the workshop you choose is greater than the original purchase price you paid, you will be charged the difference. You will not be entitled to a refund if you exchange for a workshop that has a lower price than the original purchase price. If you would like to switch the workshop type, please contact Member Services at 1-800-460-6276, Option 2.

  4. When does my Workshop expire?

    Workshop courses expire 18 months from date of purchase.

  5. What should I expect from a Workshop?

    The workshop will consist, primarily, of hands-on learning and practical application. Although there will a brief lecture component, plan on moving around quite a bit. You'll be watching demonstrations, role playing, and practicing some of the various assessments and procedures covered in the workshop curriculum.

  6. How long do the workshops last?

    Each workshop includes 8 hours of instruction and a one-hour lunch break. All workshops start promptly at 8am. Check-in begins at 7:30am and we recommend getting to the host location no later than 7:45am. All workshops will end at 5pm.

  7. How many CEUs will I earn for attending this workshop?

    The full-day "8-hour" workshop is worth 0.8 NASM/AFAA CEUs (Continuing Education Units).

  8. Who can I contact for additional questions?

    Please contact NASM Member Services at 1-800-460-6276, option 2, or via email at nasmcares@nasm.org

NUTRITION COACH

  1. Will I get a certificate mailed to me?

    Once you successfully pass your exam, a digital copy of your certificate will become available to you within 24 hours, but in most cases immediately. Within 4-6 weeks, a hardcopy certificate will be mailed to the address you have on your NASM account.

  2. Do I have to renew my certificate?

    Renewal of the Certified Nutrition Coach (CNC) is required every two years through completion of the CNC Renewal Exam. The CNC Renewal Exam will offer three exam attempts and will have an enrollment duration of 365 days. The CNC Renewal Exam will recertify the credential for another two years from the new completion date.

  3. Do I have to achieve 100% course progress to take final exam?

    No, the course progress is only for your benefit. NASM recommends that you read all the chapters and complete all the chapter quizzes before you attempt the final exam.

  4. How do I achieve 100% course progress in a course?

    To achieve 100% course progress in the course you must complete all lessons and all chapter quizzes in the course. A lesson is considered complete or 100% when you have viewed or clicked on all pages within the lesson and completed the end of lesson Knowledge Check. A chapter is considered complete or 100% when you have completed all the chapters lessons and the end of chapter quiz. The course is considered complete or 100% when you have completed all the chapters. PLEASE NOTE: Achieving 100% in the course does not mean you have achieved your certificate. You must complete the Final Exam to achieve your certificate.

  5. Where can I see my course progress?

    You can view your course progress in two methods. First, you can view the course dashboard by clicking on the dashboard icon located at the top-right of our screen. Second, you can click on the MENU icon located at the top-left of your screen. Once you have clicked on the MENU icon, all chapters and lesson available will be listed with a percentage number and graphical representation.

  6. Does my work in the course save across all devices?

    Yes, your work will be synced across all devices as long as you only have the course open on one device at a time. If you start your course on a desktop and close the window when finished as instructed, you will then be able to see your progress on another device

  7. How long will I be able to see my study material ?

    Your study material is available as long as your course stays active. Your course may become inactive if you fall behind on a payment plan or your enrollment duration has come to an end. The enrollment duration will be explained at the time of purchase and you can see when your course will expire on the course home page.

  8. Where can I find the Practice Exam?

    The practice exam is located within the NASM Nutrition Certification (EXAM) course.

  9. Where is the final exam?

    The final exam is located within the NASM Nutrition Certification (EXAM).

  10. How can I navigate through chapters and lessons?

    You can navigate through the course using the linear method and completing the lessons in order, or you may use the MENU and choose a different chapter to navigate to.

  11. Is there a limit for how many attempts of the end of chapter quizzes I can take?

    No, you may take the end of chapter quizzes as many times as you like. NASM recommends you take the end of chapter quizzes multiple times as the questions will change each time you take the quiz.

  12. Is all of the study material online?

    Yes, all of the study material is available online. It can be accessed on a computer, or a mobile device such as a phone or tablet. 

  13. What web browser do I need to complete the course?

    NASM recommends you use one of the following web browsers and always make sure it is up to date; Latest version of Chrome , Safari 10+, Latest version of Firefox, Edge. NASM also recommends using the following Operating systems for the best experience: Windows 7+, Mac 10.10+, iOS 11+, Android 5+.

  14. What is the student dashboard for?

    The student dashboard will provide you with an in-depth view of your course, current chapter, and current lesson progress. It will also give you your best quiz score in the current chapter, and your average quiz score between the chapters.

  15. How often will my course update?

    Your course will update on occasion. The updates will range from simple content fixes to new tools and functionalities to help improve your overall experience in the course. Whenever an update is made you will be able to see the changes made in the Release Notes section of the Help function.

  16. Is any of the material downloadable?

    Yes, you will see infographics and other downloadable resources throughout the course. In many cases these will be PDF documents that open up in a new browser window. Once the PDF has opened up in your browser or external PDF reader such as Adobe Reader, you may save that document to your computer. To download Adobe Reader, please go to this website - https://get.adobe.com/reader/ .

  17. Why are my videos not playing?

    First check your browser’s settings and make sure JavaScript is enabled. Each browser is different, and a simple internet search should explain how to enable this feature in your browser. If that does not solve the problem, you may have a slow internet connection and the video is taking a long time to buffer. If this is the case, you can try clicking on quality icon in the video player. SD means standard definition and will load faster but has less definition and is a generally lower quality video. HD means high definition and will have the best quality but may take longer to buffer depending on your internet connection.

  18. How do I navigate from one page to another?

    This can be accomplished by two methods. First, you can select the “Next” or “Prev” buttons located in the footer section at the bottom of the screen. Second, you may use your keyboard to navigate through the pages of a lesson. Clicking on the “right arrow” key will advance to the next page and clicking on the “left arrow” key will move you to the previous page.

  19. How do I know if I have completed a lesson?

    After you have viewed or clicked on all of the pages of a lesson, and notification will be shown at the bottom of the page informing you to complete the Knowledge check. Additionally, a button labeled “Knowledge Check” will appear at the bottom of the screen. Clicking on either of these option will take you to a quick “Knowledge Check “with a few questions. After you have attempted each question you will be directed to a lesson summary page. Once you have reached this lesson summary page, the lesson is considered complete and you will have achieved 100% for that lesson.

  20. What is the difference between a chapter and a lesson?

    The course is broken down into chapters just like a textbook. Each chapter is further broken down into individual lessons that pertain to the chapter’s content. A lesson is considered complete when you have viewed all its pages and completed the lesson’s “Knowledge Check” at the end of the lesson.

  21. How do I review my answers at the end of a quiz?

    Once you have answered all of the questions on the quiz, you will see a notification at the bottom of the quiz that says “Complete”. Additionally, a button will appear that says, “Quiz Results”. Clicking on either of these will take you to a new screen that show’s your score. To review your answers, click on the “Review my answers”. All of the question’s, your answers, and the correct answers will then appear at the bottom of the screen. You may scroll through the list and review which answers you answered correctly and incorrectly. Please ensure you review all items while on this page, as once you navigate away from this page it will be completed, and you will not be able to return to it.

  22. How can I find specific text in the course?

    You can use the search tool by clicking on the magnify icon located at the top of the screen. Once you have clicked on the icon, an input box will open. After you have typed in a search phrase a list of selections will appear. Clicking on any of these selections will take you to the page where the search phrase appears.

CONTACT SUPPORT

  1. How do I contact NASM?

    General Questions:
    Toll-free: 800-460-6276
    International: 1-602-383-1200
    Email: nasmcares@nasm.org

    Hours:
    Monday - Friday 5am-5pm PST
    Saturday, Sunday - 7am-4pm PST

    Enrollment Advisors:
    Toll-free: 800-460-6276 option 1

    Hours:
    Monday - Thursday 5am-6pm PST
    Friday - 5am-5pm PST
    Saturday, Sunday - 7am-4pm PST

    Accounting/Member Services:
    Toll-free: 800-460-6276 option 2

    Hours:
    Monday - Friday 5am-5pm PST
    Saturday, Sunday - 7am-4pm PST

    Mailing Address:
    NASM Arizona Office
    1750 E. Northrop Blvd., Suite 200
    Chandler, AZ 85286-1744

  2. How do I contact AFAA?

    General Questions:
    Toll-free: 800-446-2322 option 2
    Email: customerservice@afaa.com

    Hours:
    Monday - Friday 5am-5pm PST
    Saturday, Sunday - 7am-4pm PST

    Enrollment Advisors:
    Toll-free: 800-446-2322 option 1

    Hours:
    Monday - Thursday 5am-6pm PST
    Friday - 5am-5pm PST
    Saturday, Sunday - 7am-4pm PST

    Member Services:
    Toll-free: 800-446-2322 option 2
    Email: customerservice@afaa.com

    Hours:
    Monday - Friday 6am-6pm PST
    Saturday, Sunday - 8am-5pm PST

    Mailing Address:
    AFAA Headquarters
    1750 E. Northrop Blvd., Suite 200
    Chandler, AZ 85286-1744

  3. How do I contact Premier Global?

    For general enquiries, please send an email to NASMCST@permierglobal.co.uk

    Premier Global website: www.premierglobal.co.uk

    Customer Service
    Phone: 0845-1-90-90-91 (Inside UK)

    Hours:
    Monday - Thursday 8:30 - 17:30 GMT
    Friday 8:30 – 16:30 GMT

    Sales
    Phone: 020-3811-0701 (Inside UK)

    Hours:
    Monday – Thursday: 8:30 – 20:00 GMT
    Friday: 8:30 – 17:30 GMT
    Saturday: 10:00 – 14:00 GMT

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